Terms of Use & Privacy Policy

General terms

The company with the name "DRAKOPOULOS SOT. KONSTANTINOS "and the distinctive title" D SHOP "welcomes you to the Website of claviano.gr, through which you can be informed about its products and place your online order remotely. The present terms of operation and use of the website are fully compatible with applicable European and Greek law, while the User who visits the website acknowledges that he has received full knowledge of them, accepts them explicitly and unreservedly and undertakes to comply with them. In the context of compliance with article 4 of p.d. 131/2003, the Company informs you about the following: Headquarters: Kanari 10, Athens, Clothing Trade, Tax Identification Number: 046612949, Tax Office: D' ATHENS, TEL. 210 3627018 Contact E-mail: info @ dshop. com.gr

E-SHOP service

Users can navigate freely on the Website, but only those legally competent, according to Greek Law, have the ability to place an order and purchase products ("Service"). In case of an order from a legally incapable person, the company reserves the right to execute it by the person exercising custody or supervision. The products sold through the Website are intended exclusively for purchase by Users and not for resale. In case of violation of the above term, the User is obliged to compensate the Company for any damage suffered as a result of its unconventional behavior.

NEWSLETTER service

In the various parts of the site (footer, pop up windows etc) you are given the opportunity to become a member of claviano.gr, by filling in your e-mail in the relevant fields and in this way you become a subscriber to the company's newsletter. In case you wish to remove your e-mail from the list of newsletter recipients, all you have to do is click on the corresponding link at the bottom of each newsletter.

Copyright

The insignia, the trademarks which are posted on the website are the property of the company. The company reserves the right to take civil, administrative and criminal legal action against any violator of the relevant terms. The set of texts, photos, designs, commercial and financial data, programs, clothing designs and other products, the layout of claviano.gr are the property of the company and are protected by the relevant provisions of Greek Law, European and applied international conventions on intellectual property. Based on the above, the total or partial copying, distribution, transport, processing, storage, reproduction, republishing, modification and any related action on the above data, without any explicit prior written consent of the company is expressly prohibited. Otherwise, the above actions may constitute an infringement of the intellectual property rights of the company, which reserves the right to claim any positive and detrimental damage caused to it in accordance with the provisions of applicable law.

Contact

In case you want to contact the customer service department please send us an e-mail at info@claviano.gr If you do not receive an immediate response to your request (within 24 hours except weekends) or you think that your issue needs immediate service you can then to contact us, by phone at +30 210 3627018 from 10: 30-18: 00 except weekends. In case you have a complaint from the execution of your order or for any other reason related to our online store, do not hesitate to contact us either by phone or by sending an e-mail to info@claviano.gr

In addition various terms

The Company reserves the right to modify these terms at any time, which will be announced on the Website within a reasonable time. In any case for the User will apply the terms that are posted on the date of his order. The company also reserves the right to terminate at any time and without notice part or all of the services provided by the Website. The non-exercise of any of the rights of the Company arising from these terms does not in any way imply a waiver of them.

1 Introduction

This policy applies to the company "DRAKOPOULOS SOT. KONSTANTINOS ”and the distinctive title“ D SHOP ”, hereinafter referred to as D SHOP, is the Person in charge of the processing of personal data that it collects from its website. D SHOP is committed to protecting the personal information collected when you use our website and our other services. This Privacy Policy sets out D SHOP's commitment to the protection of personal data and how this commitment applies to its collection, use, transfer and storage. This policy applies when we define the purposes and means of processing, thus acting as a data manager.

2. Collection of Personal Data

D SHOP has designed a standard contact form on its website in order to facilitate communication with anyone interested. This form is used for any questions or requests and is directed to the appropriate department or staff member. In order to manage and respond to your inquiries and requests, we may collect and store your full name, email, address, contact information and any other information you may have provided to us. This information is strictly used to satisfy your questions or requests and will not be disclosed to third parties other than those mentioned in this policy or where disclosure is required or permitted by law. In addition, we provide company telephone numbers for more direct communication if required. Our landline telephone calls are recorded for educational and supervisory purposes and our recordings are usually kept for a period of six months. D SHOP, provides the possibility of registering in the electronic services of its website, in order for the user to be able to make his purchases. In this case, D SHOP may collect and store your full name, email, address, contact details and any other information you may have provided to us. This information is strictly used to respond to your order request and will not be disclosed to third parties other than those mentioned in this policy or where disclosure is required or permitted by law. D SHOP has implemented an interconnection service with the bank, in order to serve the needs of users who wish to complete their purchases by credit card or via PayPal. In this case we inform that D SHOP does not keep any kind of information entered by the user after being redirected to the website of the service provider. Finally, it is possible to subscribe to the D SHOP newsletter, where D SHOP only requests the user's email address and uses it exclusively for the promotion of commercial material. In any case, if the user wishes to withdraw his consent, it is possible to unsubscribe from the D SHOP newsletter through the body of the email received by the user. While at the same time the e-mail address is deleted from the D SHOP systems. For the legal processing of your data under Regulation (EU) 2016/679, we recognize a legal basis before the processing of personal data. In the above cases, the legal basis for the processing of personal data by us is the granting of your explicit consent to the processing, by submitting the respective form only in case you agree with this policy.

3. Use of Collected Data

We will use the information we collect for the following purposes: - to subscribe to a Service, - to provide a Service you have requested, - for advertising purposes, such as providing customized ads, advertiser content, and submitting after giving your individual consent if required, - to evaluate and analyze our market, customers, products and services, to help us better understand, through statistical processes where required, more information on with our customers, in order to offer you the most relevant communications, services and experiences. - to ask for your opinion about our products and services and to conduct customer surveys, after giving your individual consent if required, - to understand how consumers use our Services and our products, so that we can improve and develop new products and services, - for free prize draws, promotions or contests, as permitted by law, and - for other purposes, provided we recognize a legal basis for the processing of your data . D SHOP processes personal data for the purposes described above. The legal framework for the processing of personal data by D SHOP includes processing which is: necessary for the performance of the contract between you and D SHOP (eg for the purchase of products, for the provision of Services to you, the identification and your identity in order to be able to use certain Services), necessary to comply with legal requirements (eg to comply with applicable accounting rules and to make mandatory disclosures to law enforcement authorities), necessary for legal D SHOP interests (eg to manage our relationship with you and improve the relevance of communication messages, experiences and customer service) and based on the consent of our customers (eg to communicate together about our products and services and the provision of marketing information to you), which may be withdrawn at any time by contacting us. for us as provided in the "Contact Us" section of this Privacy Policy, without prejudice to the legality of consensual processing prior to its withdrawal.

4. Transmission of Personal Data

D SHOP may disclose personal data collected to suppliers, service providers or subcontractors to the extent that it is reasonably necessary to manage your inquiries and requests. Such transfers will be protected by appropriate safeguards (eg intra-group disclosure clauses, subcontractors disclosure clauses, third-party disclosure clauses, disclosure clauses necessary for legal compliance, etc.) . In addition, we may disclose personal data when such disclosures are necessary to comply with a legal obligation to which we are subject. Finally, in the event that we need to transfer personal data to third parties, D SHOP undertakes to seek your consent unless another legal basis has been identified.

5. Preservation of Personal Data

D SHOP undertakes not to retain personal data for a period longer than necessary (maximum retention period of 20 years) and we will ensure that we delete it safely and in a way that makes it impossible to retrieve it. For additional information on the drilling period and the deletion period, please refer to the Contact section.

6. Rights of the Subjects

In this section D SHOP regulates the rights deriving from Regulation (EU) 2016/679 and how data subjects can access these rights. For additional clarifications please refer to the Contact section.

6.1 Right of Access

D SHOP considers that the personal data collected directly from the subjects will be accurate and complete. Individuals can access their own personal data using the Subject Rights Application.

6.2 Right of Correction and Deletion

The data subject may request the updating, deletion or removal of any information held about him, and any third party who processes or uses the data must also comply with this request. A deletion request can only be rejected if an exception applies. The right to Deletion can be claimed using the Subject Rights Exercise Application. D SHOP is obliged to delete personal data when any of the following applies: - personal data are no longer necessary for the purposes for which they were collected or processed - the data subject withdraws his consent and there is no other legal basis for processing - the data subject objects to the processing carried out in the legal interests of the Data Manager and there are no other overriding legal reasons for processing - the personal data has been processed illegally. If the request for the deletion of personal data has been received, the identification has been confirmed, the request meets one of the above requirements and there is no legal reason to oppose the processing, D SHOP must delete the relevant data in its entirety. The request should be entered in the Data Subjects Request Log. If D SHOP cannot delete personal data, it will ensure that: - it cannot or will not attempt to use personal data to justify any decision about a person or in a way that affects that person in any way - does not give access to personal data to any other organization - protects personal data with appropriate technical and organizational security, and undertakes to permanently delete information if, or whenever, it becomes available.

6.3 Right to Restrict Processing

The data subject has the right to request from the administrator, restriction of the processing using the Application for Exercising the Right of the Subject.

6.4 Right of Objection

The subject has the right to oppose, at any time and for reasons related to his particular situation, the processing of personal data concerning him using the Application for the Exercise of the Right of the Subject.

6.5 Right to Data Portability

Upon request, the data subject should be entitled to receive a copy of the personal data in a structured form using the Subject Rights Application. These requests should be processed within a month, as there is no excessive burden and it does not endanger the privacy of individuals. ‘A data subject may also request that his data be transferred directly to another system. This request must be made free of charge. If D SHOP is unable to fully respond to this request within 30 days, the Data Protection Officer must nevertheless provide the following information to the Data Entity, or their legally authorized representative within the specified time period: - A confirmation of receipt of the request. - Any information found to date. - Details of any information or modifications requested, which will not be given to the data subject, reason (s) for rejection, and any available procedures for appealing against the decision. - An estimated date on which the remaining answers will be provided. - An estimate of any costs to be paid by the data subject (eg when the request is inherently excessive). - The name and contact details of the person in charge.

7. Modifications

Should D SHOP choose to change this Privacy Policy, we will post the changes here. Where changes are significant, we may also choose to email the users concerned with the new details. Where required by law, we will obtain your consent to make these changes.

8.Communication

If you have any concerns or complaints about this policy, please contact us at: [info@claviano.gr]. If you believe that the processing of your data by us violates applicable law, you can file a complaint with the competent supervisory authority. For Greece you can contact the Personal Data Protection Authority www.dpa.gr. In addition, contact details for all EU Supervisors can be found at: [http://ec.europa.eu/newsroom/article29/item-detail.cfm?item_id=61