Order Information

The payment methods are:

1) By cash on delivery (available only in Greece).

2) By credit or debit card (Visa ,Mastercard, Maestro, American Express, Diners). You can also get up to 6 free installments, except of American Express and Diners (100-300 euro up to 3 free installments and for purchases over 300 euro, up to 6 free installments).

3) By paying in our shop and receive the products by yourself.

4) By deposit in the bank.In the particular case to complete the purchase of the product there should be the first confirmation of the deposit in the following accounts:

ALPHA BANK: Account Number: 124002320003951 ΙΒΑΝ: GR8201401240124002320003951

EUROBANK: Account Number: 00260046310200169603 ΙΒΑΝ: GR5202600460000310200169603

NATIONAL BANK OF GREECE Account Number: 13900183099 IBAN: GR6801101390000013900183099

PIRAEUS BANK Account Number:5050059682453  IBAN:  GR5501720500005050059682453

In the case of charging a credit or debit card and the bank cancels the transaction then automatically the order is also canceled without the culpability of D SHOP. If the customer wishes to change the order before shipped ,he/she should inform immediately by sending an e-mail in info@claviano.gr or by calling on (0030)2103627018 (shop hours). Cancellations of orders do not become in no case acceptable.

SHIPPING TO GREECE

D SHOP is collaborating with ACS for the shipment of products in Greece. The products that are sent from D SHOP,are reaching the address that is fixed by the customer at the process of registration. The shipment is up to two working days. Shipping costs in Greece are free for orders of 100€ or more.For orders less than 100€ the shipping cost is 4€. The orders are sent by the D SHOP at 16:00 (local time). Purchases that made after 16:00 ,sent the next day. For any delay or problem of the order ,there will be an immediate update to the customer's contact phone or e-mail. In case of failure of the delivery and order's cancelation ,D SHOP has no liability and does not pay the cost of an additional shipment of the same order. In case of return, the shipping costs are charged to the customer.

SHIPPING TO CYPRUS

D SHOP is collaborating with ACS for the shipment of products in Cyprus. The products that are sent from D SHOP,are reaching the address that is fixed by the customer at the process of registration. The shipment is up to 5 working days. Shipping costs for Cyprus are 20€. For any delay or problem of the order ,there will be an immediate update to the customer's contact phone or e-mail. In case of failure of the delivery and order's cancelation ,D SHOP has no liability and does not pay the cost of an additional shipment of the same order. In case of return, the shipping costs are charged to the customer.

SHIPPING TO EUROPE

D SHOP is collaborating with DHL for the shipment to countries in Europe. The expenses for the other countries are 25€ and paid also by the customer during the order. Τhe delivery time is 2-5 working days. In case of failure of the delivery and order's cancelation ,D SHOP has no liability and does not pay the cost of an additional shipment of the same order. In case of return, the shipping costs are charged to the customer.

SHIPPING TO OTHER COUNTRIES

D SHOP is collaborating with Hellenic Post for the shipment to other countries. The expenses for the other countries are 30€ and paid also by the customer during the order. Τhe delivery time is 7-10 working days. In case of failure of the delivery and order's cancelation,D SHOP has no liability and does not pay the cost of an additional shipment of the same order. In case of return, the shipping costs are charged to the customer.

In the case that customer wishes to make a return of a product ,he/she can occur within 14 days from the day that has received it.

The return of product has to be sent to the address of the D SHOP ,Kanari 10,Kolonaki - Athens,zip:10671. The returns of products are acceptable only in the case that are not used , have not made any deterioration (damage ,washing ,fission or certain other modification of type) or not missing the relevant tag stating the details of the product and contains the separate barcode. Return of swimwears are acceptable only if have used over clothes. In opposite case and for health reasons, they will not be acceptable.

If a return is acceptable ,the customer has the right to get a full refund, buy another product from our e-shop or to credit the amount of product returned to his account and use it in a future purchase. In the case where the new purchase exceeds the amount of product returned ,the customer is debited the new difference.

The debit of return and the new shipment does not charge D SHOP.

The same conditions are for the case where the customer wishes to change the product with another size.

When a product is defective upon delivery, the customer has the possibility of returning it and covering the charges back from D SHOP. If the customer does not want to make another purchase replacing the previous one ,he/she can ask to take his/her money back. Basic condition in order to considered the product defective is to not have been used. If there is a disagreement between the customer and D SHOP ,the product is sent to the manufacturer in order to take the final decision.

All products are checked by D SHOP ,before the shipment.

The returns of products occur with the current price of each type.

All payments made using the card are processed through the electronic payment platform of "Alpha e-Commerce" of Alpha Bank and uses TLS 1.2 encryption protocol encryption with 128-bit (Secure Sockets Layer - SSL). Encryption is a way of coding the information until it reaches its recipient, who will be able to decode it using the appropriate key.